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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player from Austria faced repeated document requests after winning and attempting to withdraw her funds. Despite an initially smooth verification process, her documents were often rejected, and she was asked for additional verification, including a selfie with her ID. The issue was resolved after the player confirmed that all required documents had been submitted correctly and in a timely manner. The player from Australia claims unfair cancellation of his champion prize for the August 2025 tournament at Jet4Bet, where he was entitled to receive 2100 AUD. The casino refuses to credit the winnings, stating that his “prize proportion was too high,” a reason not outlined in the official rules.
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With email or the online form, you can expect to get a reply within 24 hours. So basically, you can access anything on the platform from the homepage in less than three clicks, and that’s what true efficiency is. It’s also worth noting that certain games, particularly ones from NetEnt, Play’n Go, and Pragmatic Play, might not be available to you depending on your region. The restricted regions are listed in Section 3 of the site’s Terms and Conditions page. Before completing your first withdrawal at Jet4Bet, you will need to enter details like your gender, state, city, and even postal code, but you won’t be mandated to submit any documents yet.
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